Are there any fees for cancelling a hotel booking?
A small cancellation fee may apply based on the hotel’s refund policy. The fee and specific terms appear on the voucher before the booking is confirmed.
How can a hotel booking be cancelled?
Log into your Traveloka account, open My Booking, select the reservation, and tap Refund. Review the cancellation policy before confirming the request.
Can bookings be cancelled without logging in?
Yes. Guests can find their reservations in the My Booking section on the app or by choosing Retrieve Booking on the Traveloka website.
How does flight rescheduling work?
How does flight rescheduling work? Open My Booking, select the flight, and choose Reschedule. Review and accept the Easy Reschedule terms, then submit the request for processing.
How long do Traveloka refunds take?
Refunds usually take 3 to 14 days to process once the hotel approves them. The time may vary depending on the bank or payment method used.
How long does Easy Reschedule take?
After submission, you usually receive a confirmation email within 30 to 60 minutes. The new e-ticket will appear in My Booking after payment.
What if the new flight is more expensive?
If the fare goes up, you will need to pay the difference before confirming the new ticket. The updated amount will show during the rescheduling process.
How can travellers get help with issues?
For refund tracking, rescheduling, or booking help, contact the Help Centre via the app or website at any time.
Where is the new e-ticket found?
The updated e-ticket will show in My Booking once rescheduling is finalized and will also be sent to the registered email address.
What happens if the reschedule payment is missed?
If the payment is not made within the set time, the request will be automatically cancelled. The original booking will still be valid.
