Does Agoda have a best-price guarantee?
Yes, if you find the same property at lower prices on any other website, you can make a claim under Agoda’s best price guarantee and receive a refund for the price difference.
What is Agoda’s VIP program?
AgodaVIP members earn rewards on their bookings made via this platform and make their holidays even more fulfilling. The higher your level, the greater will be your benefits. Once you join the Agoda loyalty program; you’ll become an Agoda VIP Bronze member and move to Silver, Gold and Platinum membership tiers.
The members can enjoy up to 25% OFF, insider deals with Agoda coupons, free breakfast and other benefits of selected properties. For additional savings, you can use the these Agoda deals in Singapore!
Can I pay for my Agoda bookings using Atome?
You can use the Agoda pay later facility by selecting Atome on the checkout page. You will be able to split your booking total into small and interest-free instalments that will be payable over a certain period of time.
Is there an early check-in facility available?
While making a hotel booking at Agoda, send your request for an early check-in or late check-out through the self-service option. All such requests are subject to availability and depend upon the property.
How can I change my Agoda password?
To change your password, log in to your Agoda account and click on your profile picture at the top right corner. Then, go to "Profile" and click "Edit" next to the password section. Enter your current password, type your new password, confirm it, and click "Save."
Will I be charged a fee if I cancel my booking?
If your booking has free cancellation, you won’t be charged any fees. But if it’s non-refundable or past the free cancellation period, the property may charge a cancellation fee.
When will I get my refund after cancelling?
Once your cancellation is confirmed, your refund will usually start processing within 24–48 hours. Depending on how you paid, you might need to follow the steps in a cancellation email to complete the refund.
How can I extend my stay?
You can extend your stay using Agoda’s self-service option. Just select your booking and choose your new dates. Keep in mind that some bookings may not allow date changes.
How can I make a special request?
You can send your special request to the property through the self-service option. Just remember, all special requests depend on availability and can’t be guaranteed by Agoda.
Is it possible to check-in early or late check-out?
Yes, you can send a request for early check-in or late check-out using the self-service option. Please note that all special requests depend on availability and are not guaranteed by Agoda.
