How long is the return window for Shein orders?
Returns are accepted within 15 days of receiving most items. Products must be in new condition with tags attached. Items that are worn, damaged, or washed will not be accepted.
Is return shipping free at Shein?
Return shipping is free for the first return of each order. Additional returns from the same order cost S$3 for drop-off or S$4 for pick-up. This fee is deducted from the refund amount.
How can an account be created on Shein?
To create an account, go to the Shein homepage and click “Sign In.” Under the “New to SHEIN” option, new users can register with an email address. After registering, users can easily access personal orders, manage returns, and apply coupons.
How can I place an order on Shein?
Start by logging into a Shein account and browsing products. Add desired items to the cart, fill in shipping and billing details, then choose a payment method. Apply any available coupons or points before clicking “Place Order.” Confirm payment to complete the purchase.
How can I pay on Shein?
Shoppers can select a preferred method during checkout. Payment is confirmed once the “Continue” button is clicked after details are filled in.
How can I track the order from Shein?
Log in to the account and go to “My Orders” or “View All” in the Personal Centre. Click on “Track” next to the specific order to view current tracking updates and estimated delivery time. Some orders offer “Expedited shipment” or “Urgent Delivery” options for faster delivery.
What if an order shows an abnormal status?
If an order shows unexpected delays or issues, check the content or status directly in the order page. Shein provides clear tracking and order history updates. Contact customer service if the problem continues or details seem unclear.
What should be done if a damaged item is received?
Contact Shein Customer Service within 24 hours of receiving a defective or damaged item. Quick action helps ensure support and possible compensation.
How are refunds processed for returned Shein orders?
Refunds are issued within five business days after the return is received. The amount is refunded using the original payment method or Shein Wallet.
What size information is available to help choose the right fit?
Each product page includes a detailed size guide, measurement charts, and customer reviews. You can check there to select the perfect fit.