How do I start using my new card?
Use the HSBC app or call the hotline to activate your card.
Can I activate my debit card in the same way?
Yes, debit cards can be activated using the app’s ‘Manage cards’ option.
What steps do I follow in the app to activate?
Pick your card account, click on ‘Manage cards’, and follow the on-screen guide.
Can I install the HSBC app on two phones?
No, the app works on one phone only. You can use it from your phone.
What if I cannot use my old phone?
Call HSBC or go to a branch for help to use the app on your new phone. They will give you the needed instructions.
How do I register for the HSBC app?
Download it, use Singpass to sign up, and follow the instructions. This way you can register on the app.
Is my card ready for overseas magnetic strip use?
No, you must enable this before using it abroad. It will not work without enabling.
How do I switch on overseas use?
Call the hotline, use the menu, and follow the instructions. By following these instructions, you can switch it for overseas use.
Why was my card application not approved?
You might have missed a document, not met the conditions, or had account problems. Check all your documents before applying.
Who can help if I have trouble with the app?
HSBC staff can help by phone or at a branch. So get help by calling them on their number provided or going to a nearby branch.