Which product ranges are available at Marks and Spencer?
You’ll find a wide range of products, such as fashion, beauty, home essentials, and special sale items.
Is there a minimum spend for complimentary delivery?
Get free delivery when you spend more than S$69. So you can buy your favourites at a lower price.
How fast can customers expect to receive online orders?
Most orders arrive within 2 to 3 working days after you place your order.
What is the process for initiating a return?
To start a return, send your order number and photos of the item within three days of receiving it.
How long are returns accepted for regular-priced apparel?
You can return regular-priced clothing for a refund within 35 days of purchase, as long as it’s in perfect condition.
What is the return period for discounted items?
Discounted fashion items can be returned within 14 days of purchase if you have the receipt.
Are product exchanges possible after purchase?
They do not offer exchanges. Refunds are available only if your item meets the return requirements.
What products are excluded from the returns policy?
Some items, like gift vouchers, food, drinks, wine, earrings, underwear, hosiery, altered or damaged products, and free gifts, cannot be returned.
How are card payment refunds handled?
If you paid by debit or credit card, your refund will go back to the same card. It may take up to 21 working days to process.
How are refunds managed for Blue Wallet transactions?
If you used Blue Wallet, your refund will be processed instantly to the same account.