How can I make a purchase on The Loose Moose?
Simply browse the selection of wines and add your items to the basket. When you’re ready, go to checkout, fill in your delivery details, and complete payment securely.
Is the website secure?
Absolutely Yes, the website is encrypted and protected.
What payment methods are accepted on the website?
Customers can pay using Visa, MasterCard, American Express, PayPal, and other major credit or debit cards.
Can I cancel my order after placing it?
Yes, you can cancel the order by contacting the customer support.
What is the return policy?
You can return the damaged or faulty products within 24 hours of delivery.
How much does delivery cost?
Delivery is free for orders above S$180. For smaller orders, a standard next-day delivery fee of S$30 applies.
When will my items be delivered?
You can choose your preferred delivery date and time slot at checkout.
Are there any loyalty or discount offers?
Yes, The Loose Moose occasionally provides promotional deals and discount codes. Subscribe to the newsletter to stay updated on the latest offers.
How can I contact customer service?
The support team can be reached by email at support@theloosemoose.com.sg or by phone from 10 a.m. to 5 p.m., Monday to Friday.
Can I collect my order in person?
Currently, self-collection isn't available.