Why might an order be cancelled automatically?
Orders may be cancelled due to stock shortages, payment errors, incorrect details, or technical issues. Shoppers usually receive a notice via email.
Can shipping be stopped or redirected?
Standard shipments cannot be stopped. Undelivered parcels return to the warehouse. Express parcels may allow updates, but this is not guaranteed.
Can an order be edited once processing begins?
Once processing starts, the order is locked. Shoppers need to place a new separate order for additional items or changes.
Is it possible to update an address after ordering?
Address changes are possible only before dispatch. After shipping, changes depend on the courier and might not be successful.
What affects shipping fees?
Shipping fees depend on the destination, parcel size, and delivery speed. Customers can see the total cost before completing payment.
Is order tracking available?
Most parcels can be tracked. Standard or tracked services may show fewer updates, while express shipping usually gives more frequent tracking details.
How long does the refund process take?
Refunds can take up to 21 business days to process. After approval, it may take an additional 7 business days for the funds to reach the shopper.
What can be done if an order is late?
Shoppers should wait an extra 10 to 14 business days after the estimated date. Delays often happen during transit or customs checks.
How can someone check if delivery is available to their country?
Availability for delivery appears under the flag icon on the homepage. If a location is not listed, delivery is not currently available.
When should a shopper expect delivery?
Delivery times depend on the region and service type. The checkout process provides an estimated date, but the actual arrival may change due to postal or customs delays.