Why might an order be cancelled automatically?
Orders can be cancelled if there are stock shortages, payment problems, incorrect information, or technical issues. They usually let shoppers know about this by email.
Can shipping be stopped or redirected?
Standard shipments cannot be stopped once sent. If a parcel is not delivered, it will be returned to the warehouse. Express parcels might allow updates, but this is not always possible.
Can an order be edited once processing begins?
After they start processing your order, it cannot be changed. To add items or make changes, place a new order.
Is it possible to update an address after ordering?
You can change your address only before your order is shipped. After shipping, changes depend on the courier and it may not work.
What affects shipping fees?
Shipping fees depend on the destination, parcel size, and delivery speed. Customers can see the total cost before completing payment.
Is order tracking available?
You can track most parcels. Standard or tracked shipping will show fewer updates, but express shipping usually gives more frequent tracking details.
How long does the refund process take?
Refunds can take up to 21 business days to process. After they approve your refund, it may take another 7 business days for the money to reach you.
What can be done if an order is late?
If your order is late, wait an extra 10 to 14 business days after the estimated delivery date. Delays can happen during shipping or some customs checks.
How can someone check if delivery is available to their country?
You can check if they deliver to your area by looking under the flag icon on the homepage. If your location is not listed, they do not deliver there right now.
When should a shopper expect delivery?
Delivery times depend on your region and the shipping service you choose. At checkout, you will see an estimated delivery date, but the actual arrival may change if there are postal or customs delays.